Delivery & Returns – Xcel UK
At Xcel UK, we are committed to fast delivery, clear communication, and a fair returns policy. Read below for details.
Delivery Information
Our Delivery Partners
- Royal Mail: small, lightweight parcels
- DPD: larger or time-sensitive deliveries
- Third-party couriers: as needed for efficiency
Dispatch Times
Orders typically ship within 2–5 business days. Personalised orders may take longer.
Shipping Costs
Calculated at checkout based on order size and destination.
Tracking Your Parcel
Tracking details are emailed when available.
Returns Policy
Non-Personalised Items
- Unused, original packaging
- Return within 14 days
Non-Returnable Items
- Personalised garments
- Customer-supplied artwork goods
Damaged or Faulty Items
Report within 48 hours with photos. We’ll offer replacement or refund.
How to Return an Item
Contact us first:
Email: sales@xceluk.com
Phone: 01440 712290
Return Address:
Xcel UK
Units 2–3, 5 Homefield Road, Haverhill, Suffolk, CB9 8QP
Refunds processed within 14 days of receipt.
Important Information
- Return shipping costs are the customer’s responsibility unless the item is faulty
- Personalised garments are non-refundable unless the error is ours