Privacy Policy

At Xcel UK, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and safeguard your data when you visit our website (https://xceluk.com) or engage with our services.

1. Information We Collect

We may collect the following types of personal information from you:

1.1 Information You Provide Directly

• Contact Information: Name, email address, phone number, and mailing address.
• Payment Information: Billing address and payment details (processed securely).
• Account Information: If you create an account, we collect your username and password.

1.2 Information Collected Automatically

• Device Information: IP address, browser type, operating system, and device type.
• Usage Data: Pages visited, time spent on the site, and navigation patterns.

1.3 Information from Third Parties

• If you use third-party services like PayPal during checkout, we may receive limited personal information necessary to process your transaction.

2. How We Use Your Information

We use the information we collect to:

• Process and fulfill orders.
• Communicate with you about your orders, inquiries, or account.
• Improve our website, services, and customer experience.
• Send promotional offers (with your consent).
• Comply with legal obligations.

3. Sharing Your Information

We do not sell or rent your personal information. However, we may share your data with:

• Service Providers: Third parties who assist with payment processing, shipping, or email marketing.
• Legal Authorities: When required to comply with legal obligations or protect our rights.

4. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to:

• Improve website functionality and user experience.
• Analyze traffic and track visitor behavior.
• Serve relevant advertisements.

By using our site, you consent to the use of cookies. You can manage cookie preferences in your browser settings.

5. Your Rights

Under the General Data Protection Regulation (GDPR), you have the right to:

• Access Your Data: Request a copy of the personal data we hold about you.
• Rectify Your Data: Update or correct inaccuracies in your personal information.
• Delete Your Data: Request the deletion of your data, subject to legal obligations.
• Restrict Processing: Limit how we use your data in certain circumstances.
• Withdraw Consent: Opt out of marketing communications at any time.

To exercise these rights, contact us at sales@xceluk.com.

6. Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this policy, comply with legal obligations, and resolve disputes.

7. Data Security

We implement industry-standard security measures to protect your information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

8. Third-Party Links

Our website may contain links to third-party websites. We are not responsible for their privacy practices or content. Please review their privacy policies before providing any information.

9. Changes to This Privacy Policy

We reserve the right to update this policy at any time. Any changes will be posted on this page with the updated effective date.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us:

• Address: Units 2-3, 5 Homefield Road, Haverhill, Suffolk, CB9 8QP
• Email: sales@xceluk.com
• Phone: 01440 712290