Terms and Conditions
Welcome to Xcel UK. These Terms and Conditions govern your use of our website (https://xceluk.com) and our services. By accessing or using our site, you agree to comply with these terms. Please read them carefully before proceeding.
1. General Information
- Company Name: Xcel UK
- Established: 2004
- Business Type: Embroiderers, print and promotional items.
- Address: Units 2-3, 5 Homefield Road, Haverhill, Suffolk, CB9 8QP
- Contact Details:
- Email: sales@xceluk.com
- Phone: 01440 712290
2. Use of Website
You agree to use this website for lawful purposes only. Unauthorized use of the website may result in legal action.
3. Products and Services
- Product Descriptions: We strive to ensure that all product descriptions, images, and prices are accurate. However, slight variations may occur.
- Stock Availability: Products are subject to availability. We reserve the right to withdraw any product from sale at any time.
4. Pricing and Payment
- Prices: All prices are listed in GBP (£) and include VAT unless stated otherwise.
- Payment Methods: We accept payment via PayPal, credit/debit cards, and other secure methods.
- Errors in Pricing: If an error in pricing occurs, we reserve the right to cancel or amend your order.
5. Shipping and Delivery
- Shipping Options: We offer free shipping for orders over £99 (excluding VAT) and chargeable options for orders below this threshold.
- Delivery Times: We aim to dispatch orders promptly, but delivery times may vary based on availability and location.
- School Drop-Off Service: Available for school uniforms during term time, subject to conditions.
6. Returns and Refunds
- Eligibility: Items must be returned within 14 days of receipt in their original condition and packaging.
- Non-Returnable Items: Custom or personalized products are non-refundable unless faulty.
- Refund Process: Refunds will be processed within 14 days of receiving the returned items.
7. Privacy and Data Protection
- Data Collection: We collect personal data to process your orders and improve our services.
- Third-Party Sharing: We will never share your data with third parties without your consent, except as required by law.
- Cookies: Our website uses cookies to enhance user experience. By using the site, you consent to the use of cookies.
For more details, view our Privacy Policy.
8. Intellectual Property
All content, including images, text, and logos, is the property of Xcel UK and may not be used without our written consent.
9. Limitation of Liability
Xcel UK is not liable for:
- Delays caused by third-party delivery services.
- Losses incurred due to misuse of our products.
10. Changes to Terms
We reserve the right to update these Terms and Conditions at any time. Please check this page regularly for updates.
11. Governing Law
These terms are governed by the laws of England and Wales.
Contact Us
If you have any questions about these Terms and Conditions, please contact us:
- Address: Units 2-3, 5 Homefield Road, Haverhill, Suffolk, CB9 8QP
- Email: sales@xceluk.com
- Phone: 01440 712290
